Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@antwerpsnkr.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@antwerpsnkr.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. a letter sent by post or email). You may use our EU Withdrawal Form, but it is not obligatory.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

You must send back the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. The direct cost of returning the goods is borne by you unless otherwise stated.

Exceptions: The right of withdrawal does not apply to goods that are clearly personalised, sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, or goods that have been worn or used beyond what is necessary to establish their nature, characteristics, and functioning.